Cannot quickly create account

I needed to call a business associate, and they were using Sorenson products and thus other soft VPs dont work with them. The call was urgent, so I downloaded nTouch, entered my phone number -- oh gotcha, you have to create an nTouch account first.

So I go to Sorensons website to create one. Oh, gotcha again! You have to wait for them to contact YOU. God knows how long that will take. I called support and waited for 5-10 minutes for a representative before giving up.

This is not acceptable; creating an account should be fast and easy -- especially for a critical piece of accessibility technology. You get one star from me, Sorenson.

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